Frequently Ask Questions

1. How long does delivery take?
Orders are processed within 1–2 working days.
Delivery usually takes 5–7 working days (total 6–9 days).
For European orders, delivery may take longer due to customs clearance.

2. Do you offer free shipping?
Yes, we offer free delivery on orders over £150.
Orders below this amount are charged £3.45 shipping fee.

3. Which countries do you ship to?
We ship across the UK and most European countries.

4. What payment methods do you accept?
We accept secure payments via Shopify Payments, including major credit/debit cards and digital wallets like Apple Pay and Google Pay.

5. Can I return my order?
We offer 30-day returns and exchanges only for defective or damaged items.

6. What if I receive a defective item?
If your item is defective, please contact us with proof (photos/videos).
We will arrange a free return or replacement.

7. How can I contact customer support?
You can reach us at:
Email: care@leedsbeauty.co.uk
Phone: +44 7988518836

8. Are your products authentic?
Yes, we provide genuine and carefully sourced products. We do not sell counterfeit or replica items.

9. Will I receive order confirmation?
Yes, once your order is placed successfully, you will receive a confirmation email with all order details.

10. Can I cancel my order?
Orders can only be cancelled before they are processed. Please contact us as soon as possible for assistance.